Delivery & Returns

*IMPORTANT UPDATE* Due to COVID-19 all our UK deliveries are now contactless. To protect our customers as much as possible, we are minimising contact during delivery. Our couriers will not be handing over hand-held devices to customers to capture signatures but instead, log the name of the person accepting the item. Please also note delivery times are taking longer and there may be a delay in receiving your item. 

Our Courier Partner

Orders are delivered by our courier partner Royal Mail. You will receive an automatic email once your order has been dispatched. For Next Day and International Delivery, you will be sent a tracking number within that email.

Delivery Options

 SERVICE PRICE TIMING
UK Standard FREE* 5-7 Working Days
UK Next Day £9.00 Order by 1pm to receive the next working day.**
International Europe** £9.00 5-7 Working Days
International US**
£12.00
5-7 Working Days

 

*All orders with a value of £50 will qualify for free delivery within the United Kingdom. Orders under this value will have a delivery charge of £4.95.

**Please note this is only available on certain products and these deliveries will require a signature.  

Returns & Exchanges  

Here at The Slipper Box, we want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund or an exchange. However, we insist that the products must be returned unworn and have any swing tags and washing instructions intact.

 

UK Returns & Exchanges

Currently there is an unlimited time after purchase to return your item(s), and if you are within the United Kingdom this can be done free of charge through our returns portal.

Just print off your label and take it to one of 8,000 locations across the UK.

CLICK HERE TO START YOUR RETURN.

 

International Returns & Exchanges

If you are outside of the UK, we do not offer free returns so please use your local courier service to post the item back to us at:

The Slipper Box  c/o Returns, 1A Bath Road, Ashcott, Somerset, TA7 9QT United Kingdom.

 

My order has been dispatched but I have not received it. What should I do?

If you haven’t done so it would be worthwhile checking with your local Royal Mail delivery office to see whether they are holding your parcel. Occasionally cards aren’t left if delivery fails.

We usually wait 14 working days from dispatch before we resend out your goods again. If you haven’t received your delivery by then, please get in touch.