Returns & Exchanges

UK RETURNS

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All items are to be sent back to us using our returns service. We currently operate a 30-day return policy subject to our terms and conditions. 

 

Exchanges

We offer a free exchange service, and we will process this as quickly as possible once the item(s) have been returned to us. You can print a free label below.

Exchanges can take up to 14 working days to process and you will receive an email once this has been completed. Please make sure any item returned is in a sellable condition, including the box & packaging.  

 

  • To start your exchange, you will require your order number and a printer to print off the label so Royal Mail can accept your return. 

Please click here to start your return.

 

Refunds

If you've asked for a refund, we'll refund the value of the goods returned by you. There is an administration charge of £4 which will be deducted from your refund.

Returns can take up to 14 workings days to process and you will receive an email once this has been completed. Please make sure any item returned is in a sellable condition, including the box & packaging.  

 

  • To start your return, you will require your order number and a printer to print off the label so Royal Mail can accept your return. 

Please click here to start your return. 

   

US RETURNS

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US returns incur a £20/€30 charge and will be deducted from your refund or charged at the point of exchange. This is subject to our terms and conditions. We currently operate a 30-day return policy for all US orders.

  • Use the label provided in your delivery package and take it to your nearest DHL Service Point.
  • If you have misplaced the label, please contact customer services.

 

Please click here to locate your nearest DHL Service Point. 

 

EUROPE & ROW RETURNS

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At the moment we do regret that we cannot accept returns from Europe or the Rest of the World. Please do not try and send items back to us, as they will be declined.