Returns & Exchanges

For Returns or Exchanges within the United Kingdom only:

Click Here to Begin a Return or Exchange

You'll need your order number and the email/telephone used when the order was placed.

General Return Policy

If you've changed your mind, that's okay! You can return your item for an exchange or refund within 30 days of when your order is delivered*. - 14 days of sale or clearance items

* Please note

Exchanges and replacements are subject to availability.
All items must be unworn in a sellable condition and in their original packaging and with their original labels & tags.
Refunds will be made in full excluding any original postage costs you have paid.
Please do not stick a label or piece of paper to the box as this will be classified as a non-sellable product and could be refused for exchange or refund. Instead wrap your parcel in brown paper or put it in the original grey bag it came in.

How do I return my order?

Please note, if you wish to exchange for a different style, please return your item for a refund and place a new order.

There are two ways to return an item to us:

1. You can arrange a return yourself using a service of your choice. If you do this, please ensure you clearly state whether you'd like a refund or an exchange. We also recommend obtaining proof of postage in case the parcel gets lost before it reaches us.

Returns Address:

The Slipper Box Limited

Mendip View

Shapwick Hill

Shapwick

TA7 9NA

2. You can use our pre-paid label. We have made this super easy for exchanges, just click the link below to start your exchange and we won't charge you. We only offer 1 free exchange in the same style and colour. This does not reset the 30-day window. If you do choose to use this service for a refund, then the cost of postage (£4.00) will be deducted from your refund.**

**Please note, if you order qualified for a free delivery, but when you return an item this drops below the free delivery threshold, you will have delivery deducted from your refund also.

For Returns or Exchanges within the United Kingdom only:

Click Here to Begin a Return or Exchange

You'll need your order number and the email/telephone used when the order was placed.

How long do exchanges and refunds take?

Exchanges & Refunds can take up to 14 working days to process and you will receive an email once your refund has been made or the exchange has been sent out.

Refunds are made to your original payment method. We are unable to change this policy and there are no exceptions.

International Returns & Exchanges

If you are outside of the UK, please use your courier service to post the item back to us. All taxes and custom duty must be paid for by yourself.*

*Please note: If we are charged taxes at the point of entry, this will either be refused and returned to you or be deducted from your refund.