Refund policy

 

UK RETURNS & EXCHANGES

 

    General Return Policy

    If you've changed your mind, that's okay! You can return your item for an exchange or refund within 14 days of when your order is delivered*.

    * Please note

    • Exchanges and replacements are subject to availability.
    • All items must be received by us within 14 days. 
    • All items must be unworn in a sellable condition and in their original packaging and with their original labels & tags.
    • Refunds will be made in full excluding any original postage costs you have paid.
    • Please do not stick a label or piece of paper to the box as this will be classified as a non-sellable product and could be refused for exchange or refund. Instead wrap your parcel in brown paper or put it in the original grey bag it came in. 

    Final Sale Policy 

      Items marked as FINAL SALE, will not be eligible for a return. You will not be able to return the product for an exchange or refund. This doesn't affect your statutory rights for faulty items.

        

      HOW DO I RETURN MY ORDER? 

      Please note, if you wish to exchange for a different style, please return your item for a refund and place a new order. 

      All returns have to be made through our portal.  We have made this super easy and provide you with a label to post the item back to us. Just click the link below to start your return. All returns, whether for a refund or an exchange have a reboxing & label charge of £5.00, and will be deducted from your refund or charged at the point of exchange*

      **Please note, if you order qualified for a free delivery, but when you return an item this drops below the free delivery threshold, you will have delivery deducted from your refund also. 

       

      For Returns or Exchanges within the United Kingdom only:

      Click Here to Begin a Return or Exchange

       You'll need your order number and the email/telephone used when the order was placed.

       


      INTERNATIONAL RETURNS & EXCHANGES

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      If you are outside of the UK, please use your courier service to post the item back to us. All taxes and custom duty must be paid for by yourself.

      Please visit our Returns Page to find out how to return an item.

       

       

      Faulty Items

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      If our item develops a fault please contact our customer service department so they can arrange a return back to us for further inspection. Our faulty item policy:

      • Faulty items that were returned within 28 days of receipt will be replaced or refunded.
      • Items that have developed a fault between 28 days and 6 months will need to be replaced subject to inspection.

      Natural wear and tear or aging will not be covered by our faulty item policy. This is generally after a 6 months period. However, for items bought more than 6 months of receipt. You can still contact to see if we can help.