This is my third pair of Shepherd slippers and they are fantastic. Unfortunately the same cannot be said of the very slow service from the Slipper Box. I ordered my slippers on 11th January and finally received them on 24th. Because they were particularly tight I requested by email an exchange for the next size. Instead of an instant response it took until 5he next day for the exchange to be authorised and the Post Office returns link to be sent. This then took 48 hours before the label was available and taken to the Post Office on 31st January. Almost a week later no replacement have been received.
very happy with the purchase. definitely needed a larger size.
Loved the customer service and the product. I had to change the size and the process was very simple for returns. The personal email to say thank you for my order was also a nice touch!
Thanks Isaac, we're glad our returns process was simple and hope your new size fits.Thank you for your review. - Team SB
Amazingly cosy and comfortable slippers. I love them. Arrived quickly from The Slipper Box too.
We're so pleased you love your slippers Ian! Thank you for your review. - Team SB