I have been trying to buy a pair Shepherd of Sweden slippers in a small size/kids for quite a while and came across The Slipperbox on Instagram. They have been so helpful since the very first contact message and all the way through my purchase. I was concerned about having to return the slippers in case they did not fit but they assured me that that was no problem to return them for a refund or exchange. In fact I did have to return them but requested an exchange which was so easy to do through their website and I received the replacement pair within days. I am so happy I found them and I now have a fabulous pair of slippers that fit properly. Thank you for the excellent customer service The Slipperbox and I shall be recommending you to all my friends and family!